Terms & Conditions

Book Your Adventure with Experience Colibri Peru

You can request a reservation through our official website, email, WhatsApp, social media channels, or directly with our reservations team. To avoid problems with permits, tickets, and other travel services, all information provided during the booking process must be accurate.

For international travelers, the full name and passport number must correspond exactly with the current passport. Once the required payment has been received, we will proceed with the necessary arrangements for your trip.

Initial Deposit

To confirm and secure your reservation with Colibri Tours, an initial non-refundable deposit is required. The amount of the deposit depends on the selected tour or package.

The initial deposit can be paid through PayPal, WeTravel, or credit/debit card.

Any applicable payment processing fees will be communicated before completing the transaction.

By making the initial deposit, you confirm that you have read, understood, and accepted our Terms and Conditions.

Reservation Confirmation

Your reservation with Experience Colibri Peru will be considered confirmed once we have received all the required information and verified the initial deposit.

Once the deposit has been confirmed, your reservation will be officially secured and the services included in your selected tour or package will be scheduled accordingly.

Shared Responsibility

The person making the reservation is responsible for providing accurate information and ensuring that all travelers included in the booking are informed of and agree to our Terms and Conditions.

Required Information for Your Reservation

To process and organize your reservation, we kindly ask each traveler to provide the required information.

Depending on the service booked, we may request:

• Full name.
• Passport or identification number.
• Gender, when required.
• Date of birth.
• Contact information.
• Dietary requirements.
• Relevant medical or mobility information.

This information allows Experience Colibri Peru to coordinate your services efficiently and ensure a safe, organized, and enjoyable travel experience.

The initial deposit amount depends on the selected itinerary and package. Whether you choose a multi-day trek, an alternative route, a short hike, or a traditional tour, the required deposit will be determined based on the total package price per person.

100% deposit applies to: 1–2 day excursions, short hikes, and traditional tours.

Important Information

Initial deposits are non-refundable and non-transferable, as certain services, entrance tickets, permits, and other arrangements may need to be purchased or secured in advance for each traveler.

We strongly recommend carefully reviewing and understanding the deposit requirements before confirming your reservation.

At Experience Colibri Peru, we are committed to providing clear and transparent information throughout the reservation process, so you can plan your journey with confidence.

At Experience Colibri Peru, we want your payment experience to be as smooth and hassle-free as your adventure. Below, we detail our payment policies so you have all the information you need and can book your journey with confidence.

Accepted Payment Methods

Available payment methods may include:

• Credit or debit card.
• Bank transfer.
• WeTravel.
• PayPal.
• Cash in Cusco.
• Other payment methods confirmed by our reservations team.

Any applicable transaction or processing fees will be communicated before payment.

Final Payment

The remaining balance must be paid at least 48 hours before the tour begins using one of the following payment methods:

• Cash.
• PayPal — 8% processing fee applies.
• WeTravel.
• Debit/Credit Card — 6% processing fee applies.

Cash Payments

If you prefer to pay in cash, please make sure to complete the payment at least 24 hours before the tour begins.

We accept:

• US Dollars (USD).
• Peruvian Soles (PEN) — accepted only at our office and subject to the exchange rate of the day.

Important: We do not accept torn, damaged, marked, or heavily worn banknotes, regardless of how minor the damage may be.

Bank Fees

All bank fees, transaction charges, or payment processing fees associated with your reservation are the responsibility of the customer.

Initial Deposit

The initial deposit is 100% non-refundable and non-transferable under any circumstances. This includes medical emergencies, cancellations due to personal reasons, or other unforeseen circumstances. Medical certificates or supporting documentation do not qualify for a refund of the deposit.

Why Is the Deposit Non-Refundable?

Once your reservation is confirmed, the deposit is used to secure essential services for your trip, including entrance tickets, permits, campsite reservations, hotels, train tickets, transportation, and other services with local providers.

Many of these payments are made in advance and are non-refundable to us. For this reason, we are unfortunately unable to make exceptions to this policy.

Do You Have Any Questions or Need More Information?

Feel free to contact your Experience Designer. We are here to assist you and make sure every detail of your journey is carefully planned and arranged.

Important: We strongly recommend reviewing our payment and cancellation policies carefully before confirming your reservation. At Experience Colibri Peru, we believe in transparency and clear communication, ensuring that you understand the terms of your reservation and can travel with confidence.

Need to Change Your Adventure Date?

At Experience Colibri Peru, we understand that plans can sometimes change, and we are happy to assist you whenever possible. However, please keep the following date-change policy in mind:

Date Change Fee

If you need to change the date of your tour, a minimum fee of US$200 per person will apply. The final amount may vary depending on the tour package and services included in your reservation.

Why Is This Fee Applied?

This fee is not an additional charge for our company. It covers the costs of purchasing new tickets and rebooking services for your new travel date. Tickets and services reserved for the original date may be non-refundable and non-transferable, resulting in additional costs.

Additional Tickets & Upgrades

If you have purchased additional tickets or upgrades, such as:

• Huayna Picchu.
• Huchuy Picchu.
• Machu Picchu Mountain.
• Other upgrades or additional services.

Please note that separate fees or penalties may apply for changing these services, depending on their individual terms and availability.

We recommend contacting your Experience Designer as soon as possible if you need to modify your travel date, so we can review the available options for you.

Important: Tickets for Machu Picchu and other destinations are non-refundable and non-transferable. For this reason, we strongly recommend planning your trip carefully and making sure your selected travel dates are final before confirming your reservation.

At Experience Colibri Peru, we want your journey to be as smooth and flexible as possible. At the same time, we believe in being transparent about the policies and conditions that allow us to provide you with reliable, high-quality service.

At Experience Colibri Peru, we understand that travel plans may change. For this reason, we want to clearly explain our cancellation policy so you can make your reservation with complete confidence and understanding of the applicable terms.

Cancellation Requests

All cancellation requests must be submitted formally by email directly to your assigned Experience Designer. The cancellation request must be submitted by the person who made the reservation and paid the initial deposit.

Once a reservation has been confirmed, the deposit and payments made are subject to the cancellation conditions outlined below. Cancellations due to personal reasons, changes in personal circumstances, or relationship-related situations are not exempt from these policies.

Cancellation Fees

The following cancellation fees apply per traveler, based on the notice given before the scheduled departure date:

Additional Considerations

Cancellation or Interruption of the Trek

If you decide to cancel or interrupt your trek after it has already started:

• No refund will be issued.
• Any additional expenses resulting from your decision, including food, accommodation, transportation, or other services, will be the responsibility of the traveler.
• When applicable, you may retain the option to join the group for the Machu Picchu visit on the final day, subject to the original itinerary and operational conditions.

Health or Physical Conditions

• No refund will be issued if you are unable to start or continue the trek due to health, physical condition, or lack of fitness.
• Any additional expenses resulting from the interruption, including accommodation, meals, transportation, or other services, will be the responsibility of the traveler.
• When applicable, you may retain the option to join the group for the Machu Picchu visit on the final day, subject to availability and operational conditions.

Natural Disasters and Unforeseen Circumstances

• If a natural disaster, extreme weather event, government restriction, or other circumstance beyond our reasonable control affects the operation of the tour, Experience Colibri Peru reserves the right to modify, postpone, or adjust the itinerary when necessary to prioritize the safety and well-being of our travelers.
• If the service becomes impossible to operate due to circumstances beyond our control, refunds will be subject to the terms and conditions of the suppliers and services involved. We will always do our best to provide the most appropriate alternative available.

Pandemics or Global Events

• If a pandemic or other major unforeseen event prevents us from providing the scheduled service, we will evaluate the situation and available alternatives on a case-by-case basis.
• When possible, we may offer an open-date option to use the service on a future date, subject to availability and applicable conditions.

No-Show / Absence

Failure to participate in a scheduled activity may be considered a no-show. This includes:

• Failure to attend the required pre-trek briefing.
• Failure to arrive at the designated meeting point on time.
• Failure to participate in a scheduled tour or trek.
• Voluntarily abandoning the tour or trek after departure.

No refunds will be issued for no-shows or services not used by the traveler.

Omitted Services

No refunds will be provided for services included in the itinerary that the traveler voluntarily chooses not to use, including transportation, accommodation, meals, entrance tickets, or other services included in the confirmed package.

At Experience Colibri Peru, our goal is to provide a safe, reliable, and well-organized travel experience. We strongly recommend reviewing our payment, date-change, and cancellation policies carefully before confirming your reservation.

Booking an Inca Trail tour is the first step toward an unforgettable adventure. To ensure a smooth experience, it is important to understand the policies regarding permits, date changes, and discounts.

Inca Trail Permits

When you book your Inca Trail tour, we secure a personal permit issued in your name. Due to government regulations, the following conditions apply:

• Non-transferable: Inca Trail permits are personal and cannot be transferred or reassigned to another traveler once issued.
• Non-refundable: Permits are non-refundable. If you are unable to participate in the trek for any reason, the amount paid for the permit cannot be refunded.
• No date changes: Once the permit has been purchased and issued, the date cannot be modified.
• Government regulations: These conditions are established by the Peruvian Government and are not policies created by Experience Colibri Peru or any other tour operator. We are required to comply strictly with the regulations governing the Inca Trail.

Alternative Arrangements

If the Peruvian authorities officially close the Inca Trail due to natural disasters, extreme weather, or other unforeseen circumstances, Experience Colibri Peru will offer an alternative trekking route whenever possible, subject to availability and operational conditions.

Our priority will always be to provide you with the best possible alternative while prioritizing your safety and maintaining the quality of your experience.

Student Discount

• Discount: US$20 per person.
• Eligibility: Travelers aged 17 or younger.
• Requirement: A copy of a valid passport must be provided at the time of booking to verify eligibility.

Important: Discount eligibility is subject to the applicable regulations and availability at the time of booking.

At Experience Colibri Peru, we want your journey to be clear, enjoyable, safe, and well organized. Please review the following terms and conditions applicable to our tours and trekking programs.

Pricing

• Prices are quoted per person and are generally based on double occupancy for hotels, campsites, or tents.
• Solo travelers may be paired with another traveler of the same gender when shared accommodation is included.
• If you prefer a private room or tent, an additional fee may apply.

Payments and Service Fees

• The remaining balance must be paid at least 48 hours before the tour begins.
• Debit/Credit Card: 6% service fee applies.
• PayPal or WeTravel: 8% service fee applies.

For further information, please refer to our Payment Policies.

Orientation and Group Dynamics

• When joining a group tour, please understand that the pace and timing of the excursion may vary depending on the physical abilities and preferences of the participants.
• If you wish to separate from the group or encounter any issue during the tour, please notify your guide or Experience Colibri Peru immediately so we can assist you appropriately.

Transportation and Itinerary

• Adventure trekking programs include return transportation to Cusco, according to the itinerary of the selected tour.
• Train services and schedules are subject to availability.
• Experience Colibri Peru reserves the right to modify the itinerary when necessary due to operational, weather, safety, or other unforeseen circumstances.

Health & Safety on the Trail

If a participant becomes ill or injured and is unable to continue the trek:

• A muleteer, porter, assistant guide, or other available staff member may accompany the traveler to a location where appropriate assistance can be provided.
• Medical treatment and emergency evacuation, including helicopter evacuation, are the responsibility of the traveler.
• If you are unable to complete the trek due to illness or injury, we will assist you, when possible, in rejoining your group in Machu Picchu. Any additional transportation, accommodation, or other expenses will be the traveler’s responsibility.
• No refund will be issued for the original tour payment.
• Upon request, we can provide appropriate documentation regarding the incident for travel insurance purposes, when applicable.

Responsibilities & Obligations

Experience Colibri Peru works with qualified guides and service providers to provide a safe and professional experience. However:

• We are responsible for the actions of our employees and contracted service providers within the scope of the services provided.
• Travelers are responsible for supervising and safeguarding their personal belongings and rented equipment.
• We are not responsible for circumstances beyond our reasonable control, including adverse weather conditions, natural disasters, strikes, accidents, health conditions, or loss or theft of personal belongings.
• We strongly recommend purchasing comprehensive travel insurance that covers medical expenses, emergency evacuation, cancellations, delays, and loss of belongings.
• Experience Colibri Peru reserves the right to modify, postpone, or cancel an itinerary when necessary due to safety concerns, operational issues, or unforeseen circumstances.

Passports & Visas

Travelers are responsible for ensuring that they have:

• A valid passport meeting the entry requirements applicable to Peru and the destinations included in their itinerary.
• Any visas or permits required for their nationality.
• If you renew or replace your passport after making your reservation, please notify us immediately and provide a copy or photo of your previous and new passport when required.
• Failure to update your passport information may cause difficulties with entrance tickets, Machu Picchu, train services, or other reservations.

Group Size & Languages

• Our tours are conducted primarily in English and Spanish.
• Group sizes vary depending on the selected tour and service. The maximum number of participants will be communicated at the time of booking.
• We welcome travelers of different ages and experience levels, provided they meet the physical requirements of the selected tour.

Tipping

• At Experience Colibri Peru, we provide fair compensation to our guides, porters, cooks, drivers, and other team members. Tipping is voluntary and is not mandatory in Peru.
• However, tips are always appreciated as a way of recognizing excellent service. Your Experience Designer or guide will provide additional information about customary tipping practices during your trip briefing.

At Experience Colibri Peru, we strive to provide a comfortable, safe, and memorable experience. The following accommodation terms and additional conditions apply to our tours and trekking programs.

Hotel Accommodation

The following conditions apply to hotel accommodations in Cusco, Aguas Calientes, and other destinations included in your itinerary:

• Twin Rooms: Standard twin rooms include two single beds and a private bathroom, unless otherwise specified in the selected hotel or package.
• Double / Matrimonial Rooms: Rooms with one double bed can be requested. Please indicate your preference at the time of booking. Availability is subject to the hotel’s capacity.
• Upgrades & Special Requests: Hotel upgrades may be available upon request and are subject to availability and additional charges.
• If you wish to extend your stay or request special accommodation arrangements, please inform your Experience Designer as early as possible so we can assist you.
• Single Travelers: If you are traveling alone and your package includes shared accommodation, you may be paired with another traveler of the same gender.
• If you prefer a private room, an additional single supplement will apply per night.
• We recommend communicating your accommodation preferences as early as possible so we can make the necessary arrangements according to availability.

Assumption of Risk

• Adventure travel and outdoor activities involve inherent risks, including those related to altitude, terrain, weather conditions, animals, insects, vegetation, and other natural or environmental factors.
• By booking and participating in our tours and treks, you acknowledge that you are aware of these inherent risks and voluntarily accept them.

Liability

• To the extent permitted by applicable Peruvian law, Experience Colibri Peru’s liability in connection with the services provided will be limited to the amount paid for the affected tour or service.
• We are not responsible for indirect or consequential losses, damages, expenses, or costs arising from circumstances beyond our reasonable control, except where otherwise required by law.

Governing Law

• All bookings, transactions, services, and potential disputes related to Experience Colibri Peru are governed by the laws of the Republic of Peru.
• By booking or using our services, you agree that any dispute will be subject to the applicable jurisdiction of the Peruvian courts.

Image & Video Use

During our tours, Experience Colibri Peru may take photographs or videos that include travelers. By participating in our tours, you acknowledge that such images may be used for promotional and marketing purposes, including our website, brochures, social media, and other communication channels.

This use does not entitle travelers to financial compensation.

If you do not wish to appear in promotional photographs or videos, please notify your Experience Designer in writing by email before the beginning of your trip. We will make reasonable efforts to respect your request.

At Experience Colibri Peru, your safety and well-being are among our highest priorities. To help ensure a safe and enjoyable experience, all travelers are expected to provide accurate health information and carefully consider whether their selected tour is appropriate for their physical condition.

Mandatory Health Disclosure

At the time of booking, all travelers must inform Experience Colibri Peru of any relevant:

• Existing medical conditions.
• Allergies.
• Physical limitations.
• Ongoing treatments or medications.
• Other health conditions that may affect their participation.

Providing accurate information allows us to take appropriate precautions and coordinate with our guides and service providers when necessary.

Health & Physical Condition

Travelers must be physically capable of participating in the selected tour or trek and should carefully consider the physical demands, altitude, terrain, and duration of the activity.

• Travelers over 70 years of age may be required to provide a medical certificate confirming that they are fit to participate.
• Travelers with a pre-existing medical condition may be required to provide an up-to-date medical certificate signed by a licensed healthcare professional confirming that they are fit to participate in the selected activity.
• If the required medical information or documentation is not provided, or if relevant health conditions are not disclosed, Experience Colibri Peru reserves the right to decline participation when necessary for the safety of the traveler, guides, or other participants.

Trip Suitability

• Each traveler is responsible for determining whether a particular tour or trek is appropriate for their individual health, medical history, physical fitness, and capabilities.
• We strongly recommend consulting your physician before traveling, particularly if you have a pre-existing medical condition or are participating in a high-altitude or physically demanding trek.
• Experience Colibri Peru does not provide medical consultations, diagnoses, or medical advice.

Right to Refuse Participation

For safety reasons, Experience Colibri Peru reserves the right to refuse or discontinue participation if a traveler’s physical or mental condition is reasonably considered unsuitable for the activity or presents a significant risk to the traveler, guides, staff, or other participants.

Pregnancy

• Pregnancy must be disclosed at the time of booking, as it may affect the suitability of certain tours and trekking activities.
• Depending on the tour, stage of pregnancy, and applicable safety requirements, a medical certificate confirming fitness to participate may be requested.
• Experience Colibri Peru reserves the right to decline participation in activities that may pose a safety risk to the traveler or unborn child.

Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance before their trip.

Your Health Is Our Priority

At Experience Colibri Peru, we care deeply about the safety and well-being of our travelers. We encourage you to be transparent about your health, consult your healthcare professional when appropriate, and make informed decisions before participating in any tour or trek.

Our goal is to help you enjoy your adventure in Peru safely, responsibly, and with confidence.